Slow performance in all regions

Incident Report for Onshape

Resolved

We have resolved the incident. We encountered a problem with one of our primary database clusters. The offending database has been taken offline and the service has recovered.

Posted Sep 04, 2024 - 10:43 EDT

Update

We are continuing to see issues with accessing the service. We are working on identifying the issue as quickly as possible.

Posted Sep 04, 2024 - 10:07 EDT

Investigating

Our automated systems are reporting slow performance for all regions. We are investigating.

Posted Sep 04, 2024 - 09:50 EDT

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America, Western Europe, Southeast Asia, Australia, Northeast Asia).